Terms and Conditions – May 2026

All Users of services provided by Purple Tree Solutions, by use of such services, accept the terms of business set out in the form of a service agreement which follows, irrespective of the mode or manner of ordering employed by the User when ordering the services.

1. PROVISION OF SERVICE

These terms and conditions cover the provision of services by Purple Tree Solutions to the customer. It supersedes and takes precedence over any previous written or oral representations given or made by the company or any representatives of the company. In agreeing to the provision of the services, the customer is deemed to have read and understood these terms and conditions.

Any date proposed either by the customer or Purple Tree Solutions for the provision of services to be treated as an estimate only and Purple Tree Solutions accepts no liability for any failure to meet it.  

Infrastructure Services (Domain Registration, Hosting, Email, SaaS) are provided on a subscription basis. Unless Purple Tree Solutions receives a notice in writing from the customer terminating the service at any time prior to the renewal date, the customer will be deemed to renew the service for the same period as originally purchased (monthly, annually, or biennially) and be subject to the terms and conditions referred to herein.

Labour and Ad-Hoc Services are provided on a pay-as-you-go basis. These services are not subject to automatic renewal. Each job, task, or project is treated as a separate engagement unless a specific ongoing retainer agreement is in place. Completion of a task terminates the obligation for that specific engagement.

Purple Tree Solutions reserve the right to alter or amend its terms and conditions. Notice will be deemed to have been given by displaying the notice on the web site, which can be found at https://www.purpletree.solutions/terms-and-conditions.html

We aim to reply to customer inquiries, voice messages and emails within a maximum of 1 day including weekends and bank holidays. However, during busy periods the response time may be up to, but not more than 3 days including weekends and bank holidays.

2. DEFINITIONS

“Services” means domain name registration, web site hosting, email and any other service or facility provided by us to you. "Labour" means professional time spent by Purple Tree Solutions staff on consulting, troubleshooting, or development tasks billed separately from Services. "Server" means the computer server equipment operated by us in connection with the provision of web hosting services. "Web Site Hosting" means the area on the Server allocated by you for use by you as a site on the Internet. “Web Design” refers to work carried out during the design, build and updates of the clients website.

3. DOMAIN NAME REGISTRATION

IMPORTANT - Please also see Nominet UK's Terms and Conditions‍ ‍

We make no representation that the domain name you wish to register is capable of being registered by or for you. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

We shall have no liability in respect of the use by you of any domain name. Any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name.

We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release or allow others to transfer any domain to another service provider or other third party unless full payment for that domain and any other outstanding charges for services and transfer have been received by us; Purple Tree Solutions reserve the right to charge a fee to cover the cost of administration required for domain transfer to another service provider or other third party. This shall not be greater than £25.00 plus VAT (at the current UK rate) per domain.

4. DOMAIN NAME RENEWAL AND EXPIRY POLICY

All domain names are renewed on a two-year basis (unless otherwise stated on your invoice), we will send an invoice for the renewal at least 30 days prior to the renewal date. We will send the emails to the email address on the account; it is the registrant’s (customers) responsibility to make sure their contact details are up to date. Purple Tree Solutions take no responsibility if your domain renewal fails due to your contact details being incorrect.

If you do not wish to renew a domain, please make sure you contact us a minimum of 14 days before your domain expires by emailing us at support@purpletree.solutions.

For .uk domains, if you do not renew your domain before its expiry date you will have up to 30 days before the domain is suspended and will go into a 60-day grace period which you can still renew your domain name but with an additional redemption fee of £25.00 + VAT. After 90 days your domain will be cancelled and deleted from the register and made available for resale through a third-party registrar.

For all other domain names (.com, .net, etc) if you do not renew your domain before the expiry date there is a £75.00 + VAT charge for late renewals. Purple Tree Solutions will not guarantee the renewal of a domain name.

5. WEB SITE HOSTING

We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.

You shall affect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.

You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.

You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.

You will not post, link to or transmit
(a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
(b) any material containing a virus or other hostile computer program;
(c) any material which constitutes, or encourages the commission of, a criminal offense or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.

6. EMAIL

You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.

You shall ensure that all mail is sent in accordance with applicable legislation (including data protection legislation) and a secure manner.

Any access to other networks connected to Purple Tree Solutions must comply with the rules appropriate for those other networks.

While we will use every reasonable endeavour to ensure the integrity and security of the email systems, we do not guarantee that the email systems will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.

If we are contacted by a customer who is experiencing an issue with their email and if after investigation of the issue, the problem is found to be with the customers computer and/or equipment then a charge will be made to cover our time.

7. WEB DESIGN

A 50% non-refundable deposit of the website build cost is due before work commences on a new website build. The remaining balance of the website build cost is due once the site has been launched and connected to the client’s domain name.

Web design work is carried out on a per site basis. This is charged at the same hourly rate as support work. Alternatively, the client can choose a package price to cover all labour involved in the build. Where work is carried out on a third parties’ platform, such as Squarespace or WIX, then Purple Tree Solutions are not liable for the availability, security and uptime of these services. It is the customers responsibility to make sure any data and images provided for the website met legal requirements and relevant permissions have been granted for the use of the content, for example stock images.

8. SERVICE AVAILABILITY

We shall use our reasonable endeavours to always make available to you the Services, but we shall not, in any event, be liable for interruptions of Service or down-time of the server.

9. PAYMENT

All payments must be in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25;

Internet Bank Payments to the bank details on invoices issued are accepted.

All charges payable by you for the Services shall be in accordance with the scale of charges arid rates published from time to time by us on our web site and shall be due and payable in advance of our service provision, or as indicated on the invoice. Charges are exclusive of 'Value Added Tax' which shall be paid additionally by you at the rate prescribed by law on submission by us of a proper VAT invoice;

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you after a grace period of 5 days. A reconnection charge of £25 + VAT will apply to all lapsed accounts.

Our standard payment terms are 14 days from the date of the invoice. However, this may vary if different terms have previously been agreed between Purple Tree Solutions and the customer.

10. INTELLECTUAL PROPERTY RIGHTS

You shall obtain any and all necessary consents and clearances to enable you lawfully to make use of all and any intellectual property rights through the Services, including without limitation, clearance and/or consents in respect of your proposed domain name; Intellectual property rights for all coding, programming, design, inventions and ideas created by Purple Tree Solutions remain the sole property of Purple Tree Solutions unless specifically agreed otherwise in writing.

11. COPYRIGHT

You shall obtain any and all necessary consents and clearances to enable you lawfully to make use of all and any material that is subject to copyright through the Services, including without limitation, clearance and/or consents in respect of your proposed domain name; Purple Tree Solutions retain copyright of any artwork, coding, programming, design, inventions and ideas created by Purple Tree Solutions unless specifically agreed otherwise in writing.

12. INDEMNITY

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

13. TERMINATION

Termination by Purple Tree Solutions

If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate them.

If you break any of these terms and conditions and you fail to correct the breach within thirty (30) days following written notice from us specifying the breach, we may terminate the services forthwith without written notice.

If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate the services forthwith without notice to you.

On termination of web hosting Services, we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us. We shall further be entitled to post such notice in respect of the non-availability of your Web Site as we think fit.

Termination of the contract by the Customer

The customer can terminate the services at any time by email (support@purpletree.solutions) or in writing to the following address: Purple Tree Solutions, 78 St Catherine Street, Kingsholm, Gloucester, GL1 2BX.

In an event of the customer so terminating the services, the customer will be entitled if they so wish to continue with the service until the expiration of the service period or alternatively the customer may request the immediate termination of the service. In either case, the customer will not be entitled to a refund of any monies paid under for the services.

It the customer no longer wishes to receive labour and ad hoc support services from Purple Tree Solutions, please email support@purpletree.solutions, so we can remove your details from our systems and delete any logins or passwords that we hold for you.

Labour and Ad-Hoc Services completed prior to termination are not refundable.

14. LIMITATION OF LIABILITY

All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions.

Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.

In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

15. FORCE MAJEURE

Purple Tree Solutions is not liable for any breach of this contract if the breach was caused by an act of God, insurrection or civil disorder, war or military operations, national or local emergency, acts of omissions of government, highway authority or other competent authority, Purple Tree Solution's compliance with any statutory obligation, industrial disputes of any kind (whether or not involving Purple Tree Solutions employees), fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts of omission of persons whom Purple Tree Solutions is not responsible (including in particular other telecommunication service providers), or any other cause whether similar or dissimilar outside Purple Tree Solution’s reasonable control.

16. NOTICES

Any notice to be given by either party to the other may be sent by either email, or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by recorded delivery shall be deemed to be served two days following the date of posting. For critical notices regarding termination or breach, we recommend obtaining a read receipt or confirming receipt via telephone.

17. MICROSOFT SERVICES

Any customers who purchase Microsoft Services through Purple Tree Solutions Limited, must agree to the Microsoft Customer Agreement, available on request.

18. PURCHASE OF HARDWARE

All hardware purchases through Purple Tree Solutions Limited require full payment in advance. No hardware orders will be placed with suppliers until payment has been received in full.

Hardware orders are non-refundable once the order has been placed with the supplier, due to supplier commitments and inability to cancel orders. However, if the supplier will accept a return of the order, then a refund may be possible; the amount of the refund may reflect any return postage costs or supplier restocking fee.

Any lead times or delivery estimates provided are subject to supplier availability and are not guaranteed.

Ownership of hardware passes to the customer only upon receipt of full payment and delivery.

Customers are entitled to a refund if goods are faulty, not as described, or unfit for purpose.

Warranty

Hardware supplied by Purple Tree Solutions Limited is covered by the manufacturer’s warranty only.

The terms, duration, and coverage of the warranty are as specified by the manufacturer. Purple Tree Solutions Limited does not provide any additional warranty beyond that of the manufacturer.

Any claims for defects or faults must be made directly to the manufacturer, unless otherwise agreed in writing.

Support

Purple Tree Solutions Limited will provide reasonable assistance with initial setup and configuration of hardware if agreed as part of the service.

Ongoing technical support for hardware is not included unless specified in a separate support agreement.

For warranty repairs or replacements, Purple Tree Solutions Limited may assist with liaising with the manufacturer but is not responsible for the manufacturer’s processes or timelines.

19. CUSTOMER RESPONSIBILITIES

Provide accurate and up-to-date contact and billing information at all times. Maintain the confidentiality and security of account credentials, passwords, and sensitive information. Use all services and hardware in compliance with applicable laws, regulations, and the terms set out in this agreement. Promptly notify Purple Tree Solutions Limited of any unauthorized use of accounts, breaches of security, or changes to contact details. Ensure that all content uploaded, stored, or transmitted using Purple Tree Solutions Limited services is lawful and does not infringe the rights of third parties. Effect and maintain adequate insurance cover for any data or equipment as required. Pay all fees and charges by the due date as specified in invoices or agreements. Cooperate with Purple Tree Solutions Limited in resolving service issues, including providing necessary information or access for troubleshooting.

20. LAW

This Agreement shall be governed by and construed in accordance with English law, and you hereby submit to the non-exclusive jurisdiction of the English courts.

21. HEADINGS

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

22. ENTIRE AGREEMENT

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

Company Details

Purple Tree Solutions Limited
Registered in England and Wales | Company No. 05914871
Registered Office: 27 Old Gloucester Street, London, WC1N 3AX
Postal Address: 78 St Catherine Street, Kingsholm, Gloucester, GL1 2BX
ellen@purpletree.solutions | www.purpletree.solutions | 07961 818654 | 01452 550714