Checking if Slow Internet Is Your Device or Your Router

Slow internet is one of the most common frustrations for business owners. The problem is not always the connection. Often, it is a single device running low on memory, software updates clogging the background, or a tired router that needs a reboot.

Use this quick method to see where the slowdown is coming from.

Step 1: Test on a second device

If your laptop is slow, check your phone on the same Wi‑Fi network. Open a website you know loads quickly, such as a news homepage.

If the phone loads the page fast, the issue is your laptop.

If both devices struggle, the issue is the connection or router.

Step 2: Restart the router

Do a full power cycle. Turn it off, wait 20 seconds, and turn it back on. Routers build up temporary faults over time, and a restart is often all they need. Wait for the lights to stabilise, then test again.

Step 3: Move closer to the router

If speed improves when you move closer, the issue is likely Wi‑Fi range, not the connection itself. Thick walls, mirrors, and even microwaves interfere with the signal. A simple position change or a low‑cost Wi‑Fi extender can help.

Step 4: Check background activity on your device

Software updates, cloud backups, and large downloads can slow your connection without warning.

On Windows, open Task Manager and check the “Network” column.

On a Mac, open Activity Monitor and check the “Network” tab.

If something is using a lot of bandwidth, pause it until you are done working.

When to contact us:

If all devices are slow even after a router restart, contact your internet provider. If only one device is slow, get in touch because this is often a device problem, not a broadband one.